CURRENT JOBS

Customer Service Officer

in a firm in Lagos Full-time

Industry Consulting

Specialization Logistics / Transportation,

Minimum Qualification HND

Required Experience 1 - 3 years

Application Deadline 2013-02-26

A leading organisation in the Transport and Logistics industry is seeking to recruit Customer Service Officers for its Toll operations in Lagos.

Duties and Responsibilities:

• To work as a flexible part of the team, taking responsibility for both regular and more complex complaints.
• Responsible for dealing with relevant customer complaints, queries and requests.
• Ensure that appropriate and adequate records of all communication between various parties are taken into consideration.
• Contribute to discussion & development of consumer policy.
• Undertake any required review of complaints to a high professional standard and make recommendations in relation to resolutions of customer issues.
• Develop solutions and communicate same across the organisation as efficiently as possible
• Carry out relevant research as required and requested by Customer supervisor          
• Prepare daily, weekly, monthly statistical reports as appropriate.
• Assist the Customer Service Supervisor in ensuring the compliance of all relevant standards in the customer services policies and procedures.

Qualifications and Requirements:

• Minimum of HND or its equivalent in a relevant field
• Minimum of 2 years’ experience in similar role
• Understanding of the needs for confidentiality and compliance with organisations regimes.
• Computer literacy with basic knowledge of  Windows, Word, Excel and PowerPoint programs
• Handle routine work with limited supervision
• Ability to approach all matters in a non-biased and professional manner.
• Knowledgeable in principles and practices of customer care.
• Must possess good records management skills (both computerized and manual files).
• Ability to organize, prioritize and perform multiple tasks to complete job functions in an orderly, efficient manner.
• Excellent communication & interpersonal skills –both verbal & written which will enable communication with external and internal parties in a professional manner
• Possess well developed analytical skills with ability to clearly identify and define issues that are being raised by customers.
• Ability to maintain composure in all situations
• Ability to work on own initiative and as part of a team
• Ability to deal with complaints in a professional and timely manner.

To apply, send your email to 98e6@jbng.me.